FAQs
Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
Q 1. Where do you ship from?
A. We ship from our cooperating warehouses and factories in the United States and China. So expect your goods to be shipped separately (if you order more than one item) as different factories specialize in different production areas.
Question 2. How long does it take for my goods to arrive?
A. It usually takes 15 - 30 business days before all orders arrive and a maximum of 40 business days. Delivery time varies from product to product; based on demand and place of shipment.
Question 3. How long does it take to get a tracking number?
A. It usually takes between 2 and 5 business days.
Q 4. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q 5. Is shipping really FREE?
A. Yes, shipping is free worldwide.
Q 6. Where is your company?
A. Our company is based in the USA. High quality suppliers in China and USA.
Question 7. In which currency will I be charged?
A. We process all orders in USD. While the contents of the shopping cart are displayed in multiple currencies, you will want to check out in USD at the latest exchange rate.
Question 8: Do I get a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Question 9. How can I pay?
A. We accept all standard credit cards: Visa, Mastercard, Discover, Amex and even Paypal.
Question 10. Is the cash on this site safe?
A. You can be absolutely sure that all purchases here are safe.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. E-mail is only for follow-up and to send newsletters about our campaigns and newcomers.
Q 12. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are and whether you order more than 1 pc. We are not responsible for customs fees. Contact your local customs office to find out more.
Q 1. Where do you ship from?
A. We ship from our cooperating warehouses and factories in the United States and China. So expect your goods to be shipped separately (if you order more than one item) as different factories specialize in different production areas.
Question 2. How long does it take for my goods to arrive?
A. It usually takes 15 - 30 business days before all orders arrive and a maximum of 40 business days. Delivery time varies from product to product; based on demand and place of shipment.
Question 3. How long does it take to get a tracking number?
A. It usually takes between 2 and 5 business days.
Q 4. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q 5. Is shipping really FREE?
A. Yes, shipping is free worldwide.
Q 6. Where is your company?
A. Our company is based in the USA. High quality suppliers in China and USA.
Question 7. In which currency will I be charged?
A. We process all orders in USD. While the contents of the shopping cart are displayed in multiple currencies, you will want to check out in USD at the latest exchange rate.
Question 8: Do I get a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Question 9. How can I pay?
A. We accept all standard credit cards: Visa, Mastercard, Discover, Amex and even Paypal.
Question 10. Is the cash on this site safe?
A. You can be absolutely sure that all purchases here are safe.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. E-mail is only for follow-up and to send newsletters about our campaigns and newcomers.
Q 12. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are and whether you order more than 1 pc. We are not responsible for customs fees. Contact your local customs office to find out more.